About us

The Eswatini Water Services Corporation (EWSC) is a body corporate duly established under the Water Services Corporation Act No.12 of 1992 as the sole provider of water services in the urban areas (water supply, and sewage treatment and disposal) and to control the abstraction of raw water from boreholes in those areas for which it is responsible.

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Vision

To delight customers in the provision of potable water, wastewater disposal and other services.

Mission

To provide quality water, wastewater disposal and other services, effectively and efficiently meeting customer needs in a growing market and changing climate through engaged people, sound management practices, and improving technology, whilst maintaining a safe and sustainable environment.

Self-services

Pay water bill

EWSC offers multiple convenient payment platforms to ensure seamless transactions. Settle your bill anytime, anywhere through our self services payment portals, and EWSC customer service centers.

Water payment options

With various payment options available, you can choose the method that best suits you.

Fault Reporting

Report faults quickly and easily to EWSC. Whether it's a leak, burst pipe, low pressure, or water quality concern, our team is ready to assist. Your report helps us keep water flowing efficiently.

Meter Reading

Take control of your water usage with self-meter reading. Easily check your water meter, record your reading, and submit it through EWSC’s online platforms. This allows you to monitor your water consumption.

Our Services

Potable Water
The drinking water that is supplied by EWSC comes from either surface water or ground water. Surface water collects in streams, rivers and dams.

Wastewater Management
Eswatini Water Services Corporation is mandated by the Government of Eswatini to collect, convey, treat and dispose sewage in areas specified in the schedule of the Water Services Act.
Laboratory
The EWSC Laboratory provides water and wastewater testing services for EWSC and other private customers which include wet industries, agro-businesses, private borehole, etc.

Annual Report 2024

Water Dam Levels

70%

Luphohlo Dam

100%

Hawane Dam

72%

Maguga Dam

102%

Mnjoli Dam